Executive question · Health executives, digital leaders, and accessibility teams
How should accessibility be integrated into health-system strategy?
Treat accessibility as a system-quality requirement across evidence, participation, journeys, procurement, governance, assurance, and performance.
Include lived expertise
Involve disabled people in problem definition, research, design, evaluation, and governance rather than relying on late consultation.
Review the whole service
Examine information, identity, eligibility, appointments, consent, physical and digital channels, support, follow-up, and complaints.
Assign ownership and measures
Set standards, owners, assurance, escalation, resources, and measures for completion, errors, waiting, safety, experience, and outcomes.