Executive question · Public-health programs and performance leaders
How should leaders measure a population-health program?
Use a balanced measurement architecture spanning need, reach, access, quality, experience, outcomes, equity, capacity, cost, and learning.
Measure the theory of change
Connect resources and activities to participation, service quality, intermediate change, health outcomes, and public value.
Look for unequal friction
Examine whether groups experience different access, completion, delay, safety, experience, or outcomes while protecting privacy.
Support decisions
Every measure should help leaders continue, adapt, expand, pause, or stop an element of the program.